FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
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See why travelers rank Japanify Tours among the top walking tour companies in Kyoto.
Read our Kyoto walking tour guide →
General Information
Where is the meeting point for the tours?
Arashiyama Walking Tour & Kyoto Ghost Tour
Fushimi Inari + Arashiyama Combo Tour
The meeting point is Saga-Arashiyama Station (JR Sagano Line), North Exit, located inside the station next to the distinctive rounded window.
This central location offers easy access to the Arashiyama Bamboo Forest, Tenryuji Temple, and the river district.
📍 Google Maps
📍 Google Maps
Fushimi Inari + Arashiyama Combo Tour
The tour begins at Inari Station (JR Nara Line), immediately outside the ticket gates.
This station sits at the base of Fushimi Inari Taisha, famous for its thousands of red torii gates.
📍 Google Maps
📍 Google Maps
What time should I arrive?
Please arrive 10–15 minutes before the scheduled start time.
All Japanify Tours begin exactly on time to respect all participants.
How will I receive the tour information?
You will receive full tour instructions the day before your tour via email and WhatsApp.
If you do not receive the message, please contact us.
What happens if I am running late?
If you are late, you may still join the group.
We will share our live location via WhatsApp so you can catch up.
Missed sections of the tour cannot be refunded.
What is your cancellation policy?
Japanify Tours follows a strict 24-hour cancellation, refund, and rescheduling policy.
Any request made within 24 hours of the tour start time—including:
• Refunds
• Cancellations
• Changing the number of participants
• Changing the date or time
• Transferring the booking
• Modifying any part of your reservation
—cannot be accepted under any circumstances.
All bookings inside the 24-hour window are:
• Non-refundable
• Non-changeable
• Non-transferable
• Non-reschedulable
This policy protects our guides and operations.
Any request made within 24 hours of the tour start time—including:
• Refunds
• Cancellations
• Changing the number of participants
• Changing the date or time
• Transferring the booking
• Modifying any part of your reservation
—cannot be accepted under any circumstances.
All bookings inside the 24-hour window are:
• Non-refundable
• Non-changeable
• Non-transferable
• Non-reschedulable
This policy protects our guides and operations.
Do tours operate in rain or bad weather?
Yes. All tours operate rain or shine unless conditions become dangerous.
In such cases, we will contact you directly.
Are strollers or wheelchairs permitted?
Unfortunately, no. Tour routes include stairs, slopes, and uneven terrain.
How physically demanding is the walk?
Expect moderate walking with steps, narrow paths, and some inclines.
Are entrance fees or train fares included?
• Entrance fees: Included
• Train fares: Not included
• Train fares: Not included
How long is each tour?
• Arashiyama Walking Tour: 5–5.5 hours
• Kyoto Ghost Tour: 2.5–3 hours
• Fushimi Inari + Arashiyama Combo: 6–6.5 hours
• Kyoto Ghost Tour: 2.5–3 hours
• Fushimi Inari + Arashiyama Combo: 6–6.5 hours
What should I wear or bring?
• Comfortable walking shoes
• Water
• Weather-appropriate clothing
• Cash (many local shops are cash-only)
• Water
• Weather-appropriate clothing
• Cash (many local shops are cash-only)
Will we have lunch during the tour?
Yes. On the Arashiyama Walking Tour and the Fushimi Inari + Arashiyama Combo Tour, we take a lunch break before visiting the Monkey Park.
We stop at a food court featuring:
• Ramen
• Tempura
• Sushi bowls
• Kyoto beef dishes
• Tonkatsu (pork cutlet)
Please note:
• Lunch is at your own expense.
• Vegetarian, vegan, gluten-free, and allergy-safe options are limited and cannot be guaranteed.
• Some restaurants may try to accommodate requests, but availability varies.
We stop at a food court featuring:
• Ramen
• Tempura
• Sushi bowls
• Kyoto beef dishes
• Tonkatsu (pork cutlet)
Please note:
• Lunch is at your own expense.
• Vegetarian, vegan, gluten-free, and allergy-safe options are limited and cannot be guaranteed.
• Some restaurants may try to accommodate requests, but availability varies.
In which language is the tour conducted?
Tours are conducted in English.
Italian or German may be available upon request.
Are food or drinks included?
No. Food and beverages are not included.
May I take photos or videos during the tour?
Yes, photography is welcome.
However, Ray-Ban Meta glasses and devices with hidden recording features are not permitted.
Are pets allowed?
No. Pets are not permitted on our tours.
Do you offer private tours?
Yes. Private tours are available upon request.
Do you offer discounts or promotions?
Occasionally, promotional offers may be available on our booking platforms.
Is there an emergency contact number?
Yes.
Emergency number: +81-70-1363-9774
This number is reserved strictly for genuine emergencies and only when all other methods have failed.
Before calling, please:
1. Contact your assigned guide (number sent the day before).
2. Review the tour details and FAQ.
Only call if:
• You are lost and cannot reach your guide
• You cannot find the meeting point and your guide is not answering
• WhatsApp and your guide’s phone are not responding
• The FAQ and instructions do not resolve the issue
• An urgent, time-sensitive situation occurs during the tour
This number is not for general inquiries.
Emergency number: +81-70-1363-9774
This number is reserved strictly for genuine emergencies and only when all other methods have failed.
Before calling, please:
1. Contact your assigned guide (number sent the day before).
2. Review the tour details and FAQ.
Only call if:
• You are lost and cannot reach your guide
• You cannot find the meeting point and your guide is not answering
• WhatsApp and your guide’s phone are not responding
• The FAQ and instructions do not resolve the issue
• An urgent, time-sensitive situation occurs during the tour
This number is not for general inquiries.
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